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FAQ

Shipping

We will send you a shipping confirmation email with a tracking link once your new package leaves us. If you can no longer find your tracking link, just reach out to us via our Contact section and we can get that to you right away. 

Return & Exchange

At Oluna, we’re happy when YOU are happy. Since we believe in our product 100%, we will do whatever it takes to make sure you do too. That means free returns and exchanges with no time limit. If you have a problem - please, please reach out to us ASAP and we will get it solved! A refund, new pants, even a virtual hug :) we’re there for you. Just reach out to us via our Contact page. A representative will be with you shortly to send you a pre-paid return label via email. Simply print out the label, attach it to a bag with the items you’re returning along with your packing slip (if you still have it), and send it back to us. We should receive it within 5-7 business days.If you’re returning these items, you’ll see the refund processed 3-5 business days after we receive them. If you’d like your return label to be sent to you by physical mail, just let us know! We look forward to making your day brighter.

Customer Love + Care

We love our customers and support our supporters! At Oluna - being there for one another is everything. If you have questions or need any kind of help at all, please ping us in the Contact" section. We’re also available to talk about menstrual equity and how YOU can change the world - just reach out to us via the Contact page. We look forward to meeting you!

Privacy Policy

Your privacy is of the HIGHEST importance to us. Your personal information is stored securely and protected with our lives. We use third-party banking to verify payment, never share your data, and we will always contact you once your purchase is completed successfully. 

Payments

We accept all major credit cards - Visa, American Express, MasterCard, Discover, and PayPal. We process your information securely through Shopify Payments.